UPS is our primary shipping carrier. Unless otherwise requested, your order will be shipped by UPS or USPS for AK, HI, AE, AA, AP, GU, VI, PR shipments.

Methods Available:

• 48 States: Standard UPS Ground Delivery, UPS 2nd Day Air, and UPS Next Day Air
• Alaska and Hawaii: USPS Priority Mail, UPS 2nd Day Air and UPS Next Day Air available
• AA, AE, AP, GU, VI, PR Shipments: USPS Priority Mail available only

UPS Delivery Information:
UPS will not deliver to P.O. Boxes. You must provide a valid street address for us to ship your order by UPS.

Unless specifically requested, we do not require a signature for deliveries. It is solely up to the carrier's discretion whether or not to leave a package at your door if no one is home. For your protection, please ship to an address where someone will be there to accept the package.

**Items noted with FREE UPS Shipping applies only to standard UPS Ground within the Contiguous US. Shipping rates will apply for AA, AE, AP, AK, GU, HI, PR, VI shipments.

Truck Shipments:
Truck shipments may be necessary for larger items. Once your order is received, we will notify you with an estimated cost on truck shipping. You will have the option to cancel your order if necessary. Larger truck items include:

• Tubas & Sousaphones
• Tuba and Sousaphone Cases
• Bass Drums and Drum Hoops/Heads larger than 26"
• Percussion Cases
• Large Mallet Percussion: Chimes, Marimbas, Vibes, Xylophones
• String Basses
• Timpani

30 Day Money Back Guarantee:

Your satisfaction is our top priority. If you find anything not to your liking, return the item within 30 days from date of invoice for a full refund or exchange.

Returns must be in the same condition as when received with original packaging. We inspect returns and upon approved inspection, your purchase will be refunded. Returns not in the original condition or incomplete, may be subject to a charge.

Return shipping will be at your expense. Please return your merchandise prepaid by a traceable method (a tracking number) as we are not responsible for lost packages being returned.

Exchanges may incur additional shipping charges on sending the exchange item back out to you.

Note: "Special Order" Items are subject to a factory re-stocking fee of 20%. 

Return Policies for Purchase Contracts:

For Individuals:
Beginner Instruments Purchased on our 30 Month Purchase Contract
You have the option of returning the instrument and canceling your contract anytime during the 30 month period, with payments up to date.
See Contract Terms on Returns & Exchanges for more information.

Intermediate & Professional Instruments
Purchased on our 10 Month Purchase Contract
You have a 30 day money back guarantee.
See Contract Terms on Returns & Exchanges for more information.

For Schools:
School Purchase Contracts (3, 4 & 5 Annual Payment Plans)
You have the option of returning the equipment and canceling the contract upon each annual installment date with previous payments non-refundable.