UPS is our primary shipping carrier. Unless otherwise requested, your order will be shipped by UPS or USPS for AK, HI, AE, AA, AP, GU, VI, PR shipments.
48 States: Standard UPS Ground Delivery, UPS 2nd Day Air, and UPS Next Day Air
Alaska and Hawaii: USPS Priority Mail, UPS 2nd Day Air and UPS Next Day Air available
AA, AE, AP, GU, VI, PR Shipments: USPS Priority Mail available only
UPS Delivery Information:
UPS will not deliver to P.O. Boxes. You must provide a valid street address for us to ship your order by UPS. Unless specifically requested, we do not require a signature for deliveries.
It is solely up to the carrier's discretion whether or not to leave a package at your door if no one is home. For your protection, please ship to an address where someone will be there to accept the package.
**Items noted with FREE UPS Shipping applies only to standard UPS Ground within the Contiguous US. Shipping rates will apply for AA, AE, AP, AK, GU, HI, PR, VI shipments.
Truck shipments may be necessary for larger items. Once your order is received, we will notify you with an estimated cost on truck shipping. You will have the option to cancel your order if necessary. Larger truck items include:
Tubas & Sousaphones
Tuba and Sousaphone Cases
Bass Drums and Drum Hoops/Heads larger than 26"
Large Mallet Percussion: Chimes, Marimbas, Vibes, Xylophones
Returns & Exchanges
30 Day Money Back Guarantee:
Your satisfaction is our top priority. If you find anything not to your liking, return the item within 30 days from date of invoice for a full refund or exchange.
Returns must be in the same condition as when received with original packaging. We inspect returns and upon approved inspection, your purchase will be refunded. Returns not in the original condition or incomplete, may be subject to a charge.
Return shipping will be at your expense. Please return your merchandise prepaid by a traceable method (a tracking number) as we are not responsible for lost packages being returned. Link to UPS for easy return shipping process www.ups.com.
Exchanges may incur additional shipping charges on sending the exchange item back out to you.
Note: Special Order Items are subject to a factory re-stocking fee of 20%.
Return Policies for Purchase Contracts:
Beginner Instruments Purchased on our 30 Month Purchase Contract. You have the option of returning the instrument and canceling your contract anytime during the 30 month period, with payments up to date. See Contract Terms on Returns & Exchanges for more information.
Intermediate & Professional Instruments Purchased on our 10 Month Purchase Contract. You have a 30 day money back guarantee. See Contract Terms on Returns & Exchanges for more information.
School Purchase Contracts (3, 4 & 5 Annual Payment Plans). You have the option of returning the equipment and canceling the contract upon each annual installment date with previous payments non-refundable.