Good Questions Deserve Good Answers...


Contact Information

Who is 1800USABAND.com?
How can I contact you?

Ordering & Shopping 

Do you sell new and used instruments?
What brands do you offer?
Do you accept international orders?
What method of payment do you accept?
Do you accept School Purchase Orders?
How long does it take before I will receive my order?
How do I know if my item is on backorder?
What is a "Special Order" item?
Will I be charged Sales Tax?
Do you send instruments out on approval or trial?

Payment Plans 

Do you offer any payment plans?
Do you offer payment plans for school districts?

Shipping 

What methods of shipping do you offer?
What if my order arrives damaged?
Do you offer COD?

Returns and Exchanges

What is your return policy?
Do I need an RMA # to return a product to you?
Can I return a "Special Order" item?

Trade-In Instruments 

Do you take instruments in on trade?
If I decide to trade-in my instrument, when and how do i send it in?
What if I have more than one instrument to trade in?
What if I have large items too big for UPS to ship to you?

Warranties

What warranty do I have on my instrument purchase?
Who performs the warranty work on my instrument?

Instrument Repair

What types of repair services do you offer?
How do I go about getting my instrument repaired or overhauled?
How do I know if my instrument is still under warranty?
How do I clean my instrument?

Instrument Related Questions

What is meant by "Instrument Level"?
What is meant by "Instrument Condition"?

 Contact Information

Who is 1800USABAND.com?
1800USABAND.com
is the official website for Taylor Music, Inc. located in Aberdeen, South Dakota. We can also be found at www.taylormusic.com
 
How can I contact you?
Taylor Music, Inc.
513 South Main Street
Aberdeen, SD  57402-0670

•Toll Free:  1-800-872-2263
•Local:  1-605-225-1335
•Fax #:  1-605-225-2051
•Email: 
music@taylormusic.com
•Store Hours:  8:30 - 5:30 CST Monday - Friday

 Ordering & Shopping

Do you sell new and used instruments?
Yes, we sell both new and reconditioned and used instruments. As an authorized dealer for over 50 major manufacturers, we have a substantial supply of new, reconditioned and used band instruments.  
 
What brands do you offer?
We are an authorized dealer for over 50 major brand manufacturers including Selmer, Bach, Conn, King, Armstrong, Gemeinhardt, Ludwig, Pearl, Yamaha and many more. See our list of manufacturers. 
 
Do you accept international orders?
No. The 1800USABAND.com site is intended for use by visitors and customers within the United States and US Territories. We do NOT accept international sales from this site. If you reside outside the United States and its Territories, please call us at 1-800-USA-BAND (1-800-872-2263) for information and assistance. 
 
What methods of payment do you accept?
Credit Cards:  We accept Visa, MasterCard, Discover and American Express Credit Cards.
To avoid any processing delays, please provide the credit cardholder's name and address on file with the credit card issuing bank. For the protection of our customers, all credit card orders are subject to name and address verification.

Checks & Money Orders:  We accept Checks and Money Orders for mail orders. Simply complete the online shopping cart with your product choices and shipping information. Print out the cart's information and mail it in to us with your check or money order.

A $25 fee will be charged for returned checks.

COD is not available.
 
Do you accept School Purchase Orders?
Yes!  We do accept School Purchase Orders. Simply select the School Order check box in the order process, input your School Purchase Order and information and submit your order. You may also submit your order by Faxing to 1-605-225-2051 or Mailing to Taylor Music, Inc., 513 S Main, Aberdeen, SD 57401.

Shipping & Verifying School Orders.
All school orders will be shipped to their official school address only. For security reasons, it may be necessary for us to verify your order with the school. To avoid processing delays, please provide the most accurate billing and shipping information available.

School Payment Terms.
Payment on school orders is due within 30 days from receiving your merchandise. Your school will receive a monthly statement along with invoice copies.
 
How long does it take before I will receive my order?
Orders begin processing upon receipt and are normally shipped within 2-3 business days. If there is a delay in your order, we will notify you by email or by phone.  
 
How do I know if my item is on backorder?
If any product is not available, we will contact you by email or phone with up to date delivery information.  
 
What is a Special Order item?
Special Order items are those items not normally requested and therefore are usually not in kept in stock. Special Order items carry a 20% Factory Re-Stocking Fee if the item is returned.

If a product you ordered is a Special Order item, you will be notified BEFORE THE ORDER IS PLACED WITH THE FACTORY regarding the 20% restocking fee charge policy. 
 
Will I be charged Sales Tax?
Sales tax is only collected if you are shipping to an address in the State of South Dakota. All other areas are will not be charged sales tax.  
 
Do you send instruments out on approval or trial?
No. However, we do provide a 30 day money back guarantee on our products.

 Payment Plans

Do you offer any payment plans?
Yes!  We offer payment plans designed both for the Beginning Band Student, Intermediate and Professional Players and School Districts/Band Clubs. Our payment plans include FREE Service Warranties, Return/Cancellation Options and are INTEREST FREE!
NO Hidden Fees! NO Surprises!

INTEREST FREE Payment Plans for Student/Beginner Instrument Payment Plan
   Beginner Payment Plan Printable Contract

INTEREST FREE Payment Plans for Intermediate/Professional Instrument Payment Plan
    10 Payment Plan Printable Contract

Payment Plans for School Districts or Band Clubs
We have a annual payment plan designed just for schools and band clubs.
3, 4, and 5 annual payment plans are available!
   School Districts/Band Clubs Payment Plan Options--INTEREST FREE

 Shipping

What methods of shipping do you offer?
UPS is our primary shipping carrier. Unless otherwise requested, your order will be shipped by UPS or USPS for AK, HI, AE, AA, AP, GU, VI, PR shipments.

Methods Available:
48 States:  Standard UPS Ground Delivery, UPS 2nd Day Air and UPS Next Day Air
Alaska and Hawaii:  USPS Priority Mail, UPS 2nd Day Air and UPS Next Day Air
AA, AE, AP, GU, VI, PR Shipments:  USPS Priority Mail available only
UPS Delivery Information:
   UPS will not deliver to P.O. Boxes. 
   You must provide a valid street address for us to ship your order by UPS.

Unless specifically requested, we do not require a signature for deliveries. It is solely up to the carrier's discretion whether or not to leave a package at your door if no one is home. For your protection, please ship to an address where someone will be there to accept the package.

Truck Shipments:
Truck shipments are necessary for larger items. Once your order is received, we will notify you with an estimated cost on truck shipping. You will have the option to cancel your order if necessary. 

Larger truck items include:

Tubas & Sousaphones
Tuba and Sousaphone Cases
Bass Drums and Drum Hoops/Heads larger than 26"
Percussion Cases
Large Mallet Percussion:  Chimes, Marimbas, Vibes, Xylophones, Timpani
String Basses
 
What if my order arrives damaged?
UPS Shipments:
If any concealed loss or damage is discovered on UPS shipments, RETAIN THE CONTENTS, CARTON AND ALL PACKING MATERIALS. Without these, no claim for damage can be made and we will be unable it issue any replacement of credit. Notify us immediately and we will issue the proper pickup forms for the merchandise to be returned to us.

REMEMBER!  Without the damaged carton and packing materials, we are powerless to help you with your claim.

Truck Shipments:
If any damage is discovered, NOTIFY THE DELIVERING CARRIER AT ONCE and request him to make an inspection. This is absolutely necessary. Unless you do this immediate, the transportation companies will not honor your claim for loss or damage.
  
Do you offer COD?
No, we do not ship COD. Payment or charge to an authorized account is required before shipment of merchandise.

 Returns and Exchanges

What is your return policy?
30 Day Money Back Guarantee
Your satisfaction is our top priority. If you find anything not to your liking, return the item within 30 days from date of invoice for a full refund or exchange.

Returns must be in the same condition as when received with original packaging. We inspect returns and upon approved inspection, your purchase will be refunded. Returns not in the original condition or incomplete, may be subject to a charge.

Return shipping will be at your expense. Please return your merchandise prepaid by a traceable method (a tracking number) as we are not responsible for lost packages being returned. Link to UPS for easy return shipping process www.ups.com.

Exchanges may incur additional shipping charges on sending the exchange item back out to you.

Return Policies for Purchase Contracts:

For Individuals:
Beginner Instruments Purchased on our 30 Month Purchase Contract
You have the option of returning the instrument and canceling your contract anytime during the 30 month period, with payments up to date. See Contract Terms on Returns & Exchanges for more information.

Intermediate & Professional Instruments Purchased on our 10 Month Purchase Contract
You have a 30 Day Money Back Guarantee and a One Year Service Warranty.
See Contract Terms on Returns & Exchanges for more information.

For Schools:
School Purchase Contracts (3, 4 & 5 Annual Payment Plans)
You have the option of returning the equipment and canceling the contract upon each annual installment date with previous payments non-refundable.
 
Do I need an RMA# to return a product to you?
No an RMA# is not required to return merchandise to us. When returning merchandise, make sure the item is properly packaged and include a copy of your invoice along with a note requesting your return/exchange. Items should be returned prepaid by a traceable method. See our return policy for more information. 
 
Can I return a Special Order item?
Yes, however, Special Order Items are subject to a factory restocking fee of 20%.

 Trade-In Instruments

Do you take instruments in on trade?
Yes! We take all instruments on trade.
Before putting your old instrument(s) in the attic consider trading them in towards your instrument purchase. We will take any instruments you are no longer using and give you a trade allowance to use towards anything we sell!

Whether you have one instrument or several instruments, give us your list and we'll give you a price. We take Brasswinds, Woodwinds, Percussion Equipment.
 
If I decide to trade-in my instrument, when and how do I send it in?
Trade-in instruments are due within 30-45 days of receiving your purchase.

Trade-in instruments should be sent prepaid to:
Taylor Music, Inc.
513 South Main Street
Aberdeen, SD  57401

A return label will be included with your invoice for your convenience in shipping your trade instrument.
 
What if I have more than one instrument to trade in?
Whether one instrument or several we will give you a Trade Allowance to use towards future purchases. Call us at 1-800-872-2263 with your list of instruments to trade and the item(s) you are looking to purchase. Ask how our Instrument Trading Program can work for Schools.
 
What if I have large items too big for UPS to ship to you?
If your trade instruments are too large for UPS, truck shipping arrangements will need to be made.  Because we receive a substantial discount from the truck company, we suggest you contact us and we will make arrangements for the truck company to pick up your packages for you. When your trades arrive, we will receive a freight invoice showing the exact shipping costs. Freight costs will be invoiced and forwarded to you. 

 Warranties

What warranty do I have on my instrument purchase?
Standard Instrument Purchases:

New & Demo Model Instruments:
Each Manufacturer offers its own warranty on their product. Specific warranty information is provided with your instrument purchase. To make sure you instrument is fully covered, refer to your warranty information card sent with your purchase and mail it in to the manufacturer. Should your new instrument need warranty service preformed, contact us directly at 1-800-872-2263.

Important:  Do not send the instrument to the manufacturer as warranty claims/service must be processed through an authorized dealer.

Reconditioned, Econo Overhauled, Refinished Overhauled and Used Instruments:
1 Year Adjustment & Service Warranty provided by Taylor Music.

Our Adjustment and Service Warranty

The Adjustment & Service Warranty covers adjustments and defects in material or workmanship for one-full year from date of purchase.

Wood instruments are covered against cracking for six months during which we will repair the section by pinning, or replacement.

This warranty does not cover any damage caused by negligence, willful destruction, or normal wear.

Repairs are made at No Charge here at our repair facility.  You pay for shipping in and we pay for shipping back out.

Warranty Policies for Purchase Contracts:

For Individuals:
Beginner Instruments Purchased on our 30 Month Purchase Contract
Free servicing for entire length of contract.
See Contract Terms on for more information.

For Schools:
School Purchase Contracts (3, 4 & 5 Annual Payment Plans)
Free servicing for entire length of contract.
 
Who performs the warranty work on my instrument?
In most cases, all warranty work will be performed by our repair technicians at our store location.  There are times when a new instrument may need to be sent to the the factory for repair or replacement. Please contact us at 1-800-872-2263 if you feel your instrument is need of warranty repair service for proper shipping instructions. 

 Instrument Repair

What types of repair service do you offer?
Our Repair Department consists of 30 Instrument Repair Technicians. Our staff is equipped to provide anything from basic maintenance to a complete overhaul of your instrument.
See our Repair Price Lists for detailed information (Adobe Acrobat PDF Format)

Woodwind Repair Price List
Brasswind Repair Price List

How do I go about getting my instrument repaired or overhauled.
Please contact us at 1-800-872-2263 and ask for our Repair Department to discuss your instrument repair. They will advise you on the appropriate repair necessary based upon your description of the problem. Upon receipt of your instrument, our technicians will examine your instrument and contact you if there is anything out of the ordinary which may change the repair price quoted to you. Any additional repairs needed will not be performed without your prior authorization. 
Link to UPS for easy instrument repair/overhaul shipping process www.ups.com.  

How do I know if my instrument is still under warranty?
Standard instrument purchases, whether new or refurbished or used, are under warranty for one year from date of invoice. Instruments purchased on a payment plan program are under warranty for the entire length of the payment period. See our warranty section for detailed information.

 Instrument Related Questions

What is meant by Instrument Level?
Instrument models are divided into 3 basic levels based on craftsmanship and performance capabilities.  The three basic instrument levels are Student, Intermediate and Professional.

Student Level:
Student level instruments are for the beginning band student. Typically, this is the first instrument a parent will buy for their child.

Intermediate Level:
Intermediate level instruments are a step above the student level.

These instruments include extra features not found on student model instruments and may include:

Upgrade in Body Materials
Brasswind Instruments:  Brass to Silver Finish
Woodwind Instruments:  Plastic to Wood for Clarinets, Oboes and Bassoons
                                            Added Silver Content on Flute Models
Extended playing ranges
Additional keys for alternate fingerings
Additional engraving on the instrument
Instrument case and mouthpiece upgrade

Professional Level:
Professional level instruments are 'top of the line' models.  Enhanced features may include:
Body composition is upgraded to highest level of materials
Extended playing ranges
Additional keys for alternate fingerings
Additional engraving on the instrument
Professional Case and Professional Mouthpiece
 
What is meant by Instrument Condition?
An instrument's condition refers to whether the instrument is a New, Demo, Beginner Return, Reconditioned, Econo, Refinished, or Used Instrument. For detail information select the category that relates to the instrument you are inquiring about.


•  Brasswind Condition Definitions
•  Woodwind Condition Definitions
•  Percussion Condition Definitions


Brasswind Instrument Condition Definitions

Demo Models
Demo Model Instruments are new instruments that have acquired a minor dent or finish blemish. Instrument is completely cleaned, adjusted and shop tested to perform as new.

Beginner Return Models
Beginner Return Model Instruments were new instruments that have been used for 1 year or less. These instruments are in excellent condition with only minor blemishes. Instrument is completely cleaned, adjusted and shop tested to perform as new.

Reconditioned Instruments  *Our Best Overhaul Job!
This overhaul job is typically performed on professional or collector model instruments.

    Reconditioned Job Includes:

  • Removal of all dents and scratches.
  • Entire instrument is stripped, carefully buffed, and fine polished.
  • Completely Relacquered with oven-baked finish.
  • All corks, felts and springs are replaced.
  • Proper adjustment of valves.
  • Instrument is chemically cleaned, adjusted and shop tested.
  • Instrument is outfitted with new mouthpiece and new case.**
  • **Tubas, Sousaphones and Instrument Repairs do not include a case unless requested and purchased separately by the customer.
  • Warranty Period = 1 Year

Econo Overhaul Instruments  *Our Most Popular Overhaul Job!
This overhaul job is our most requested overhaul job. It is economical in price and does an excellent restoration job.

    Econo Job Includes:

  • Removal of all major dents and scratches; minor dents & scratches are not removed.
  • Entire instrument is stripped, buffed, and fine polished.
  • Completely Relacquered with oven-baked finish.
  • Replacement of all necessary corks, felts and springs.
  • Proper adjustment of valves.
  • Instrument is chemically cleaned and shop tested.
  • Instrument is outfitted with mouthpiece and new case.**
  • **Tubas, Sousaphones and Instrument Repairs do not include a case unless requested and purchased separately by the customer.

Refinished Instruments 
    *An Affordable Overhaul to Restore Your Instrument!

This overhaul job is for refurbishing student horns. It is our most affordable overhaul and relacquers brass instruments to restore their luster.

    Refinished Job Includes:

  • Removal large dents only.
  • Entire instrument is stripped, buffed, and fine polished.
  • Completely Relacquered with oven-baked finish.
  • Replacement of all necessary corks, felts and springs.
  • Proper adjustment of valves.
  • Instrument is chemically cleaned and shop tested.
  • Instrument is outfitted with mouthpiece and near new case.**
  • **Tubas, Sousaphones and Instrument Repairs do not include a case unless requested and purchased separately by the customer.

Good Used Instruments
The condition of these instruments is such that they do not need an overhaul job. The instrument is completely cleaned & valves adjusted. Replacement of all necessary corks, felts and springs. Instrument will come with good used mouthpiece & case.

Woodwind Instrument Condition Definitions

Demo Models
Demo Model Instruments have been on an instrument display or have acquired a minor blemish. Instrument is completely cleaned, adjusted and shop tested to perform as new.

Beginner Return Models
Beginner Return Model Instruments were new instruments that have been used for 1 year or less. These instruments are in excellent condition with only minor blemishes. Instrument is completely cleaned, adjusted and shop tested to perform as new.

Reconditioned Instruments     *Our Best Overhaul Job!
This overhaul job is typically performed on professional or collector model instruments.

    Reconditioned Job Includes:

  • Removal of all dents and scratches.
  • Instrument is disassembled and completely cleaned.
  • All keys and bodies are polished.
  • Instrument is completely repadded.
  • New cork bumpers, felts & cork joints.
  • Necessary springs replaced.
  • Instrument is completely adjusted and tested.
  • Instrument is outfitted with a new mouthpiece and new case.**
  • **Instrument Repairs do not include a case unless requested and purchased separately by the customer.

    Related Instrument Tasks Performed:

  • Flutes & Piccolos: Includes replating the body and keys.
  • Clarinets & Oboes: Includes removal of all dents & scratches. Bells, necks and keys are replated.
  • Bassoons: Includes replating of keys. Bodies are hand sanded, stained and finished.
  • Saxophones: Includes removal of all dents & scratches. Old lacquer is stripped and the body and keys are carefully buffed, fine polished and relacquered with an oven-baked finish.

Econo Overhaul Instruments     *Our Most Popular Overhaul Job!
This overhaul job is our most requested overhaul job. It is economical in price and does an excellent restoration job.

    Econo Job Includes:

  • Major dents and scratches are removed.
  • Instrument is disassembled and completely cleaned.
  • Keys are buffed and polished.
  • Instrument is completely repadded with necessary corks, felts and springs replaced.
  • Instrument is completely adjusted and tested.
  • Instrument is outfitted with mouthpiece and new case.**
  • **Instrument Repairs do not include a case unless requested and purchased separately by the customer.
  • Saxophone instruments are stripped, lightly buffed & polished, and relacquered with an oven-baked clear finish.

Refinished Instruments      *An Affordable Overhaul to Restore Your Instrument!
This overhaul job is for refurbishing student horns. It is our most affordable overhaul and also includes relacquering on saxophone instruments to restore their luster.

    Refinished Job Includes:

  • Removal of large dents only.
  • Instrument is disassembled and completely cleaned.
  • Keys are buffed and polished.
  • Instrument is completely repadded with necessary corks, felts & springs replaced.
  • Instrument is completely adjusted and tested.
  • Instrument is outfitted with mouthpiece and near new case.**
  • **Instrument Repairs do not include a case unless requested and purchased separately by the customer.
  • Saxophone instruments are stripped, lightly buffed & polished, and relacquered with an oven-baked clear finish.

Good Used Instruments
The condition of these instruments is such that they do not need an overhaul job. Instrument is completely cleaned & adjusted. All necessary pads, corks, felts and springs are replaced. Instrument will come with a good used mouthpiece and case.

Percussion Instrument Condition Definitions  

Demo Models
Demo Model Instruments are new instruments that have acquired a minor dent or finish blemish. Drums are completely cleaned, adjusted and shop tested to perform as new.

Beginner Return Models
Beginner Return Model Instruments were new instruments that have been used for 1 year or less. These percussion instruments are in excellent condition with only minor blemishes. Drums are completely cleaned, adjusted and shop tested to perform as new.

Reconditioned Drums     *Our Best Overhaul Job!

  • Drums are recovered with new finish on drum shell. Broken hardware is replaced with the same or similar type mechanisms. Drums are completely cleaned, adjusted and shop tested. Complete with new heads.
  • Timpani bowls have dents removed and painted copper color with baked acrylic finish. All necessary parts are replaced or repaired. Timpani are completely cleaned, adjusted and shop tested. Complete with new heads and mallets.

Used Drums
Drum shell and hardware may show wear with nicks, scratches and spots of finish peeling or fading. Broken hardware is replaced with same or similar type mechanisms. Drums are completely cleaned, adjusted and shop tested. Complete with new heads.

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Taylor Music, Inc., 513 South Main Street, Aberdeen, SD 57401 • music@taylormusic.com

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