Contact Information

1800USABAND.com is owned and operated by Taylor Music, Inc. in Aberdeen, South Dakota. Contact Information is as follows:

   Taylor Music, Inc.
   513 South Main Street
   PO Box 670
   Aberdeen, SD 57402-0670

  • Toll Free: 1-800-872-2263 (1-800-USA-BAND)
  • Local: 1-605-225-1335
  • Fax #: 1-605-225-2051
  • Email: music@1800USABAND.com
  • Store Hours: 8:30 - 5:30 CST Monday - Friday

Secure Transactions
This website incorporates today's SSL (Secure Sockets Layer) Technology to ensure your information is sent to us encrypted and secure. Be assured your information is safe and secure when submitting your order.
See our Privacy Pledge for more information on secure transactions.

 

Payment Methods Available

Paying with Credit Cards  
We accept Visa, MasterCard, Discover and American Express Credit Cards.

To avoid any processing delays, please provide the credit cardholder's name and address on file with the credit card issuing bank. For the protection of our customers, all credit card orders are subject to name and address verification.

Checks & Money Orders
We accept Checks and Money Orders for mail orders. Simply complete the online shopping cart with your product choices and shipping information. Print out the cart's information and mail it in to us with your check or money order.

A $40 fee will be charged for returned checks.

COD is not available.
 

Order Processing

When placing an order on-line, you will receive an email confirming our receipt of the order. Orders begin processing upon receipt and are normally shipped within 2-3 business days. If there is a delay in your order, we will notify you by email or by phone.

Back Ordered Items

There are times when an item may be backordered. If any product is not available, we will contact you by email or phone with up to date delivery information.

Special Order Items

"Special Order" items carry a 20% Factory Re-Stocking Fee if the item is returned.

If a product you ordered is a "Special Order" item, you will be notified BEFORE THE ORDER IS PLACED WITH THE FACTORY regarding the 20% restocking fee charge policy

Charges To Your Credit Card

Items are not charged to your credit card until shipment.

If an item needs to be ordered, we will obtain an authorization number on your credit card to verify and hold the funds necessary for your purchase. However, your account will not be charged until it is time to ship the item to you.*

*Note: Some items are considered to be "Special Order" items. A down payment of 20% may be required to be charged to your credit card before special ordering your merchandise. See above for more information on "Special Order" items.

Trade-In Instruments

We take all instruments on trade. If you purchase an instrument from us at the "With Trade" Price, you will be given a trade allowance for the value of your instrument trade. Instrument trade-in guidelines:

  • Trade-in instruments must be complete and playable.*
  • Trade-in instruments are due within 30 days of receiving your purchase
  • Trade-in instruments should be sent prepaid to:
    Taylor Music, Inc.
    513 South Main Street
    Aberdeen, SD 57401
  • A return label will be included with your invoice for your convenience in shipping your trade instrument.

*Broken instruments, or those missing parts, may have their trade value reduced.

Instrument Warranties

Standard Instrument Purchases:

New & Demo Model Instruments:
Each Manufacturer offers its own warranty on their product. Specific warranty information is provided with your instrument purchase. To make sure you instrument is fully covered, refer to your warranty information card sent with your purchase and mail it in to the manufacturer. Should your new instrument need warranty service preformed, contact us directly at 1-800-872-2263.

Important: Do not send the instrument to the manufacturer as warranty claims/service must be processed through an authorized dealer.

Reconditioned, Econo Overhauled, Refinished Overhauled and Used Instruments:
1 Year Adjustment & Service Warranty provided by Taylor Music.

Our Adjustment and Service Warranty

  • The Adjustment & Service Warranty covers adjustments and defects in material or workmanship for one-full year from date of purchase.
  • Wood instruments are covered against cracking for six months during which we will repair the section by pinning, or replacement.
  • This warranty does not cover any damage caused by negligence, willful destruction, or normal wear.
  • Repairs are made at No Charge here at our repair facility. You pay for shipping in and we pay for shipping back out.

Warranty Policies for Purchase Contracts:

For Individuals:
Beginner Instruments Purchased on our 30 Month Purchase Contract
Free servicing for entire length of contract.
See Contract Terms for more information.

Intermediate/Professional Instruments
Purchased on our 10 Month Purchase Contract
Free servicing for 1 Year Year
See Contract Terms for more information.

For Schools:
School Purchase Contracts (3, 4 & 5 Annual Payment Plans)
Free servicing for entire length of contract.

Privacy Pledge

Your privacy is protected. We do not sell our customer list. Your information is used only for processing your order.

Please see our detailed Privacy Policy for further information.

Conditions of Use Policy

Please see our detailed Conditions of Use Policy before using this site. By visiting or otherwise using or accessing the 1800USABAND.com Site, you acknowledge that you have read, understood, and agree to be bound by these Conditions of Use Policy terms and that you agree to comply with all laws and regulations. If you are dissatisfied with the Site or any content on the Site or with these Conditions of Use, your sole and exclusive remedy is to discontinue using the Site.

 

 

Store Hours: 8:30am - 5:30pm CST
Monday - Friday
Toll Free: 1-800-872-2263
Fax: 1-605-225-2051
513 S. MAIN ST. • ABERDEEN, SD 57401

ONLY THE HIGHEST QUALITY MUSICAL INSTRUMENTS ARE SOLD ON OUR SITE. IF YOU ARE NOT COMPLETELY SATISFIED, WE'LL REPLACE IT.