Contact Information
1800USABAND.com & taylormusic.com are owned and operated by Taylor Music, Inc. in Aberdeen, South Dakota.
Contact Information is as follows:
Taylor Music, Inc.
513 South Main Street
Aberdeen, SD 57401
Toll Free: 1-800-872-2263
Local: 1-605-225-1335
Fax #: 1-605-225-2051
Email: music@taylormusic.com
Store Hours: 8:30 - 5:30 CST Monday - Friday
Secure Transactions
This website incorporates today's SSL (Secure Sockets Layer) Technology to ensure your information is sent to us encrypted and secure. Be assured your information is safe and secure when submitting your order. See our Privacy Pledge for more information on secure transactions.
Payment Methods Available
Paying with Credit Cards
We accept Visa, MasterCard, Discover and American Express.
To avoid any processing delays, please provide the credit cardholder's name and address on file with the credit card issuing bank. For the protection of our customers, all credit card orders are subject to name and address verification.
Checks & Money Orders
We accept Checks and Money Orders for mail orders. Simply complete the online shopping cart with your product choices and shipping information. Print out the cart's information and mail it in to us with your check or money order.
A $40 fee will be charged for returned checks.
COD is not available.
Order Processing
When placing an order on-line, you will receive an email confirming our receipt of the order. Orders begin processing upon receipt and are normally shipped within 2-3 business days. If there is a delay in your order, we will notify you by email or by phone.
Back Ordered Items
There are times when an item may be backordered. If any product is not available, we will contact you by email or phone with up to date delivery information.
Special Order Items
Special Order items carry a 20% Factory ReStocking Fee if the item is returned.
If a product you ordered is a Special Order item, you will be notified BEFORE THE ORDER IS PLACED WITH THE FACTORY regarding the 20% restocking fee charge policy.
Charges To Your Credit Card
Items ordered are charged to your credit card at the time the order is processed for shipment.
If an item needs to be ordered from the factory, we will contact the factory to find out estimated delivery time frame. If the item is in stock at the factory your credit card will be processed for payment when the order is placed with them. If the item is a delayed delivery time frame from the factory, we will contact you prior to submitting the order with the factory. You can decide at that time if you wish to proceed with the order. If we proceed with the order we will process your credit card to verify and hold the funds necessary for your purchase.
Trade-In Instruments
We always need instruments to overhaul! If you have an instrument you are interested in trading please free free to contact us 1-800-872-2263 or music@taylormusic.com. Provide the instrument information and you will be given a value for your trade allowance.
Instrument trade-in guidelines:
Trade-in instruments must be complete and playable.*
Trade-in instruments are due within 30 days of receiving your purchase.
Trade-in instruments should be sent prepaid to:
Taylor Music, Inc.
513 South Main Street
Aberdeen, SD 57401
A return label will be included with your invoice for your convenience in shipping your trade instrument.
*Broken instruments, or those missing parts, may have their trade value reduced.
Instrument Warranties
Standard Instrument Purchases:
New & Demo Model Instruments:
Each Manufacturer offers its own warranty on their product. Specific warranty information is provided with your instrument purchase. To make sure you instrument is fully covered, refer to your warranty information card sent with your purchase and mail it in to the manufacturer. Should your new instrument need warranty service performed, contact us directly at 1-800-872-2263.
Important: Do not send the instrument to the manufacturer as warranty claims/service
must be processed through an authorized dealer.
Reconditioned, Econo Overhauled, Refinished Overhauled and Used Instruments:
1 Year Adjustment & Service Warranty provided by Taylor Music.
Our Adjustment and Service Warranty
The Adjustment & Service Warranty covers adjustments and defects in material or workmanship for one-full year from date of purchase. Wood instruments are covered against cracking for six months during which we will repair the section by pinning, or replacement. This warranty does not cover any damage caused by negligence, willful destruction, or normal wear. Repairs are made at No Charge here at our repair facility. You pay for shipping in and we pay for shipping back out.
Warranty Policies for Purchase Contracts:
For Individuals:
Beginner Instruments Purchased on our 30 Month Purchase Contract
Free servicing for entire length of contract.
See Contract Terms for more information.
Intermediate/Professional Instruments Purchased on our 10 Month Purchase ContractFree servicing for 1 Year
See Contract Terms for more information.
For Schools:
School Purchase Contracts (3, 4 & 5 Annual Payment Plans)
Free servicing for entire length of contract.
Privacy Pledge
Your privacy is protected. We do not sell our customer list.
Your information is used only for processing your order.
Please see our detailed Privacy Policy for further information.
Conditions of Use Policy
Please see our detailed Conditions of Use Policy before using this site. By visiting or otherwise using or accessing the taylormusic.com Site, you acknowledge that you have read, understood, and agree to be bound by these Conditions of Use Policy terms and that you agree to comply with all laws and regulations. If you are dissatisfied with the Site or any content on the Site or with these Conditions of Use, your sole and exclusive remedy is to discontinue using the Site.
