1800USABAND.com is owned and operated by Taylor Music, Inc. in Aberdeen, South Dakota. Contact Information is as follows:

Taylor Music, Inc.
513 South Main Street
PO Box 670
Aberdeen, SD 57402-0670

• Toll Free: 1-800-872-2263 (1-800-USA-BAND)
• Local: 1-605-225-1335
• Fax #: 1-605-225-2051
• Email: sales@1800USABAND.com
• Store Hours: 8:30 - 5:30 CST Monday - Friday

Paying with Credit Cards 
We accept Visa, MasterCard, Discover and American Express Credit Cards.

To avoid any processing delays, please provide the credit cardholder's name and address on file with the credit card issuing bank. For the protection of our customers, all credit card orders are subject to name and address verification.

Checks & Money Orders
We accept Checks and Money Orders for mail orders. Simply complete the online shopping cart with your product choices and shipping information. Print out the cart's information and mail it in to us with your check or money order.

A $25 fee will be charged for returned checks.

COD is not available.

We Welcome School Purchase Orders!
Schools wishing to place an order on-line, select "School Purchase Order" from the Payment Method option during the check-out process.

Avoid Duplicate Orders
If you have placed your school purchase order online and wish to Fax/Mail in the hard copy, you may do so by faxing it to 1-605-225-0251. However, write "Confirmation of Order Only", otherwise you may receive your order in duplicate.

Shipping & Verifying School Orders
All school orders will be shipped to their official school address only. For security reasons, it may be necessary for us to verify your order with the school. To avoid processing delays, please provide the most accurate billing and shipping information available.

School Payment Terms
Payment on school orders is due within 30 days from receiving your merchandise. Your school will receive a monthly statement along with invoice copies.

When placing an order on-line, you will receive an email confirming our receipt of the order. Orders begin processing upon receipt and are normally shipped within 2-3 business days. If there is a delay in your order, we will notify you by email or by phone.

There are times when an item may be backordered. If any product is not available, we will contact you by email or phone with up to date delivery information.

"Special Order" items carry a 20% Factory Re-Stocking Fee if the item is returned.

If a product you ordered is a "Special Order" item, you will be notified BEFORE THE ORDER IS PLACED WITH THE FACTORY regarding the 20% restocking fee charge policy

Items are not charged to your credit card until shipment.

If an item needs to be ordered, we will obtain an authorization number on your credit card to verify and hold the funds necessary for your purchase. However, your account will not be charged until it is time to ship the item to you.*

*Note: Some items are considered to be "Special Order" items. A down payment of 20% may be required to be charged to your credit card before special ordering your merchandise. See above for more information on "Special Order" items.

UPS is our primary shipping carrier. Unless otherwise requested, your order will be shipped by UPS or USPS for AK, HI, AE, AA, AP, GU, VI, PR shipments.

Methods Available:

• 48 States: Standard UPS Ground Delivery, UPS 2nd Day Air, and UPS Next Day Air
• Alaska and Hawaii: USPS Priority Mail, UPS 2nd Day Air and UPS Next Day Air available
• AA, AE, AP, GU, VI, PR Shipments: USPS Priority Mail available only

UPS Delivery Information:
UPS will not deliver to P.O. Boxes. You must provide a valid street address for us to ship your order by UPS.

Unless specifically requested, we do not require a signature for deliveries. It is solely up to the carrier's discretion whether or not to leave a package at your door if no one is home. For your protection, please ship to an address where someone will be there to accept the package.

Truck Shipments:
Truck shipments may be necessary for larger items. Once your order is received, we will notify you with an estimated cost on truck shipping. You will have the option to cancel your order if necessary. Larger truck items include:

• Tubas & Sousaphones
• Tuba and Sousaphone Cases
• Bass Drums and Drum Hoops/Heads larger than 26"
• Percussion Cases
• Large Mallet Percussion: Chimes, Marimbas, Vibes, Xylophones
• String Basses
• Timpani

30 Day Money Back Guarantee:

Your satisfaction is our top priority. If you find anything not to your liking, return the item within 30 days from date of invoice for a full refund or exchange.

Returns must be in the same condition as when received with original packaging. We inspect returns and upon approved inspection, your purchase will be refunded. Returns not in the original condition or incomplete, may be subject to a charge.

Return shipping will be at your expense. Please return your merchandise prepaid by a traceable method (a tracking number) as we are not responsible for lost packages being returned.

Exchanges may incur additional shipping charges on sending the exchange item back out to you.

Note: "Special Order" Items are subject to a factory re-stocking fee of 20%. See here for more information on "Special Order" items.

Return Policies for Purchase Contracts:

For Individuals:
Beginner Instruments Purchased on our 30 Month Purchase Contract
You have the option of returning the instrument and canceling your contract anytime during the 30 month period, with payments up to date.
See Contract Terms on Returns & Exchanges for more information.

For Schools:
School Purchase Contracts (3, 4 & 5 Annual Payment Plans)
You have the option of returning the equipment and canceling the contract upon each annual installment date with previous payments non-refundable.

We take all instruments on trade. If you purchase an instrument from us at the "With Trade" Price, you will be given a trade allowance for the value of your instrument trade. Instrument trade-in guidelines:

• Trade-in instruments must be complete and playable.*
• Trade-in instruments are due within 30 days of receiving your purchase
• Trade-in instruments should be sent prepaid to:
  

  Taylor Music, Inc.
  513 South Main Street
  Aberdeen, SD 57401

• A return label will be included with your invoice for your convenience in shipping your trade instrument.

*Broken instruments, or those missing parts, may have their trade value reduced.

Standard Instrument Purchases:

New & Demo Model Instruments:
Each Manufacturer offers its own warranty on their product. Specific warranty information is provided with your instrument purchase. To make sure you instrument is fully covered, refer to your warranty information card sent with your purchase and mail it in to the manufacturer. Should your new instrument need warranty service preformed, contact us directly at 1-800-872-2263.

Important: Do not send the instrument to the manufacturer as warranty claims/service must be processed through an authorized dealer.

Reconditioned, Econo Overhauled, Refinished Overhauled and Used Instruments:
1 Year Adjustment & Service Warranty provided by Taylor Music.

Our Adjustment and Service Warranty

• The Adjustment & Service Warranty covers adjustments and defects in material or workmanship for one-full year from date of purchase.
• Wood instruments are covered against cracking for six months during which we will repair the section by pinning, or replacement.
• This warranty does not cover any damage caused by negligence, willful destruction, or normal wear.
• Repairs are made at No Charge here at our repair facility. You pay for shipping in and we pay for shipping back out.

Warranty Policies for Purchase Contracts:

For Individuals:
Beginner Instruments Purchased on our 30 Month Purchase Contract
Free servicing for entire length of contract.
See Contract Terms on for more information.

For Schools:
School Purchase Contracts (3, 4 & 5 Annual Payment Plans)
Free servicing for entire length of contract.

Your privacy is protected. We do not sell our customer list. Your information is used only for processing your order.

Please see our detailed Privacy Policy for further information.

Please see our detailed Conditions of Use Policy before using this site. By visiting or otherwise using or accessing the 1800USABAND.com Site, you acknowledge that you have read, understood, and agree to be bound by these Conditions of Use Policy terms and that you agree to comply with all laws and regulations. If you are dissatisfied with the Site or any content on the Site or with these Conditions of Use, your sole and exclusive remedy is to discontinue using the Site.