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Who is 1800USABAND.com?
1800USABAND.com is the official website for Taylor Music, Inc. located in Aberdeen, South Dakota.
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How can I contact you?
Taylor Music, Inc.
513 South Main Street
PO Box 670
Aberdeen, SD 57402-0670
- Toll Free: 1-800-872-2263 (1-800-USA-BAND)
- Local: 1-605-225-1335
- Fax #: 1-605-225-2051
- Email: sales@1800USABAND.com
- Store Hours: 8:30 - 5:30 CST Monday - Friday
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Ordering & Shopping
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Do you sell new and used instruments?
Yes, we sell both new and reconditioned and used instruments. As an authorized dealer for over 50 major manufacturers, we have a substantial supply of new, reconditioned and used band instruments.
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What brands do you offer?
We are an authorized dealer for over 50 major brand manufacturers
including Selmer, Bach, Conn, King, Armstrong, Gemeinhardt, Ludwig, Pearl
and many more. |
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Do you accept international orders?
No. The 1800USABAND.com site is
intended for use by visitors and customers within the United States and US
Territories. We do NOT accept international sales from this site. If you
reside outside the United States and its Territories, please call us at
1-800-USA-BAND (1-800-872-2263) for information and assistance. |
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What methods of payment do you accept?
- Credit Cards:
We accept Visa, MasterCard, Discover and American Express Credit Cards.
To avoid any processing delays, please provide the credit cardholder's
name and address on file with the credit card issuing bank. For the
protection of our customers, all credit card orders are subject to name
and address verification.
- Checks & Money Orders:
We accept Checks and Money Orders for mail orders. Simply complete the
online shopping cart with your product choices and shipping information.
Print out the cart's information and mail it in to us with your check
or money order.
A $25 fee will be charged for returned checks.
- COD is not available.
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Do you accept School Purchase Orders?
Yes! Schools wishing to place an order on-line select "School Purchase Order" from the Payment Method option during the check-out process.
- Avoid Duplicate Orders.
If you have placed your school purchase order online and wish to Fax/Mail
in the hard copy, you may do so by faxing it to 1-605-225-2051.
However, write "Confirmation of Order
Only", otherwise you may receive your order in duplicate.
- Shipping & Verifying School Orders.
All school orders will be shipped to their official school address only.
For security reasons, it may be necessary for us to verify your order with
the school. To avoid processing delays, please provide the most
accurate billing and shipping information available.
- School Payment Terms.
Payment on school orders is due within 30 days from receiving your
merchandise. Your school will receive a monthly statement along with
invoice copies.
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How long does it take before I will receive my order?
Orders begin processing upon receipt and are normally shipped within 2-3 business days. If there is a delay in your order, we will notify you by email or by phone.
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How do I know if my item is on backorder?
If any product is not available, we will contact you by email or phone with up to date delivery information.
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What is a "special order" item?
Special Order items are those items not normally requested and therefore are
usually not in kept in stock. "Special Order" items carry a
20% Factory Re-Stocking Fee if the item is returned.
If a product you ordered is a "Special
Order" item, you will be notified BEFORE THE ORDER IS PLACED WITH THE
FACTORY regarding the 20% restocking fee charge policy.
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Will I be charged Sales Tax?
Sales tax is only collected if you are shipping to an address in the State of South Dakota. All other areas are will not be charged sale tax.
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Do you send instruments out on approval or trial?
No. However, we do provide a 30 day money back guarantee on our
products.*
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| Payment Plans |
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Do you offer any payment plans?
Yes. We offer payment plans designed both for the Beginning Band Student and School Districts/Band Clubs. Our payment plans include FREE Extended Service Warranties, Return/Cancellation Options, and are INTEREST FREE.
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Do you offer payment plans for school districts?
Yes. We have a annual payment plan designed just for schools and band clubs.
- 3, 4, and 5 annual payment plans are available!
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Shipping |
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What methods of shipping do you offer?
UPS is our primary shipping carrier. Unless otherwise requested, your order will be shipped by UPS or USPS for AK, HI, AE, AA, AP, GU, VI, PR shipments.
Methods Available:
- 48 States: Standard UPS Ground Delivery, UPS 2nd Day Air, and UPS Next Day Air
- Alaska and Hawaii: USPS Priority Mail, UPS 2nd Day Air and UPS Next Day Air available
- AA, AE, AP, GU, VI, PR Shipments: USPS Priority Mail available only
UPS Delivery Information:
UPS will not deliver to P.O. Boxes. You must provide
a valid street address for us to ship your order by UPS.
Unless specifically requested, we do not
require a signature for deliveries. It is solely up to the carrier's
discretion whether or not to leave a package at your door if no one is
home. For your protection, please ship to an address where someone will be
there to accept the package.
Truck Shipments:
Truck shipments may be necessary for larger items. Once your order is received, we will notify you with an
estimated cost on truck shipping. You will have the option to
cancel your order if necessary. Larger truck items include:
- Tubas & Sousaphones
- Tuba and Sousaphone Cases
- Bass Drums and Drum Hoops/Heads larger than 26"
- Percussion Cases
- Large Mallet Percussion: Chimes, Marimbas, Vibes, Xylophones
- String Basses
- Timpani
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What if my order arrives damaged?
UPS Shipments:
If any concealed loss or damage is
discovered on UPS shipments, RETAIN THE CONTENTS, CARTON AND ALL PACKING
MATERIALS. Without these, no claim for damage can be made and we
will be unable it issue any replacement of credit. Notify us
immediately and we will issue the proper pickup forms for the merchandise to
be returned to us. REMEMBER! Without the damaged carton and
packing materials, we are powerless to help you with your claim.
Truck Shipments:
If any damage is discovered, NOTIFY THE DELIVERING CARRIER AT ONCE
and request him to make an inspection. This is absolutely necessary.
Unless you do this immediate, the transportation companies will not honor
your claim for loss or damage. |
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Do you offer COD?
No, we do not ship COD. Payment or charge to an authorized account is required before shipment of merchandise.
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| Returns and Exchanges |
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What is your return policy?
- 30 Day Money Back Guarantee:
Your satisfaction is our top priority. If you find anything not to your liking, return the item within 30 days from date of invoice for a full refund or exchange.
Returns must be in the same condition as when received with original packaging. We inspect returns and upon approved inspection, your purchase will be refunded. Returns not in the original condition or incomplete, may be subject to a charge.
Return shipping will be at your expense. Please return your merchandise prepaid by a traceable method (a tracking number) as we are not responsible for lost packages being returned.
Exchanges may incur additional shipping charges on sending the exchange item back out to you.
Note: "Special Order" Items are
subject to a factory re-stocking fee of 20%.
Return Policies for Purchase Contracts:
For Individuals:
Beginner Instruments Purchased on our 30 Month Purchase Contract
You have the option of returning the instrument and canceling your contract anytime during the 30 month period, with payments up to date.
For Schools:
School Purchase Contracts (3, 4 & 5 Annual Payment Plans)
You have the option of returning the equipment and canceling the contract upon each annual installment date with previous payments non-refundable.
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Do I need an RMA # to return a product to you?
An RMA # is not required to return merchandise to us. When returning
merchandise, make sure the item is properly packaged and include a copy of
your invoice along with a note requesting your return/exchange. Items
should be returned prepaid by a traceable method. |
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Can I return a "Special Order" item?
Yes, however "Special Order" Items are
subject to a factory re-stocking fee of 20%.
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| Trade-In Instruments |
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Do you take instruments in on trade?
We take all instruments on trade. If you purchase an instrument from us at the
"With Trade" Price, you will be given a trade allowance for the value of your
instrument trade.
- Instrument trade-in guidelines:
Trade-in instruments must be complete and playable.
Broken instruments, or those with missing parts, may have their trade value reduced.
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If I decide to trade-in my instrument, when and how do I send it in?
- Trade-in instruments are due within 30 days of receiving your purchase.
- Trade-in instruments should be sent prepaid to:
Taylor Music, Inc.
513 South Main Street
Aberdeen, SD 57401
- A return label will be included with your invoice for your convenience in shipping your trade instrument.
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What if I have more than one instrument to trade in?
Whether one instrument, or several, we will give you a "Trade Allowance" to use towards future purchases. Call us at 1-800-872-2263 with your list of instruments to trade and the item(s) you are looking to purchase.
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What if I have large items too big for UPS to ship to you?
If your trade instruments are too large for UPS, truck shipping arrangements
will need to be made. Because we receive a substantial discount from
the truck company, we suggest you contact us and we will make
arrangements for the truck company to pick up your packages for you. When
your trades arrive, we will receive a freight invoice showing the exact
shipping costs. Freight costs will be invoiced and forwarded to you.
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Warranties |
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What warranty do I have on my instrument purchase?
Standard Instrument Purchases:
- New & Demo Model Instruments:
Each Manufacturer offers its own warranty on their product. Specific
warranty information is provided with your instrument purchase. To
make sure you instrument is fully covered, refer to your warranty
information card sent with your purchase and mail it in to the
manufacturer. Should your new instrument need warranty service
preformed, contact us directly at 1-800-872-2263.
Important: Do not send the instrument to the manufacturer as
warranty claims/service must be processed through an authorized dealer.
- Reconditioned, Econo Overhauled, Refinished Overhauled and Used Instruments:
1 Year Adjustment & Service Warranty provided by Taylor Music.
Our Adjustment and Service Warranty
- The Adjustment & Service Warranty covers adjustments and defects in material or workmanship for one-full year from date of purchase.
- Wood instruments are covered against cracking for six months during which we will repair the section by pinning, or replacement.
- This warranty does not cover any damage caused by negligence, willful destruction, or normal wear.
- Repairs are made at No Charge here at our repair facility. You pay for shipping in and we pay for shipping back out.
Warranty Policies for Purchase Contracts:
For Individuals:
Beginner Instruments Purchased on our 30 Month Purchase Contract
Free servicing for entire length of contract.
For Schools:
School Purchase Contracts (3, 4 & 5 Annual Payment Plans)
Free servicing for entire length of contract.
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Who performs the warranty work on my instrument?
In most cases, all warranty work will be performed by our repair
technicians at our store location. There are times when a new
instrument may need to be sent to the the factory for repair or replacement.
Please contact us at 1-800-872-2263 if you feel your instrument is need of
warranty repair service for proper shipping instructions.
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Instrument Repair |
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What types of repair service do you offer?
Our consists of 30 Instrument Repair Technicians. Our staff is equipped to provide anything from basic maintenance to a complete overhaul of your instrument.
See our Repair Price Lists for detailed information (Adobe Acrobat PDF Format)
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How do I go about getting my instrument repaired or overhauled.
Please contact us at 1-800-872-2263 and ask for our Repair Department to
discuss your instrument repair. They will advise you on the
appropriate repair necessary based upon your description of the problem.
Upon receipt of your instrument, our technicians will examine your
instrument and contact you if there is anything out of the ordinary which
may change the repair price quoted to you. Any additional repairs
needed will not be performed without your prior authorization.
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How do I know if my instrument is still under warranty?
Standard instrument purchases, whether new or refurbished or used, are under
warranty for one year from date of invoice. Instruments purchased on a
payment plan program are under warranty for the entire length of the payment
period. |
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| Instrument Related Questions |
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What is meant by "Instrument Level"?
Instrument models are divided into 3 basic levels based on craftsmanship and performance capabilities. The three basic instrument levels are Student, Intermediate and Professional.
Student Level:
Student level instruments are for the beginning band student. Typically,
this is the first instrument a parent will buy for their child.
Intermediate Level:
Intermediate level instruments are a step above the student level.
These instruments include extra features not found on student model instruments and may include:
- Upgrade in Body Materials
Brasswind Instruments: Brass to Silver Finish
Woodwind Instruments: Plastic to Wood for Clarinets, Oboes and Bassoons
Added Silver Content on Flute Models
- Extended playing ranges
- Additional keys for alternate fingerings
- Additional engraving on the instrument
- Instrument case and mouthpiece upgrade
Professional Level:
Professional level instruments are 'top of the line' models. Enhanced
features may include:
- Body composition is upgraded to highest level of materials
- Extended playing ranges
- Additional keys for alternate fingerings
- Additional engraving on the instrument
- Professional Case and Professional Mouthpiece
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What is meant by "Instrument Condition"?
An instrument's condition refers to whether the instrument is a New, Demo,
Beginner Return, Reconditioned, Econo, Refinished, or Used Instrument.
For detail information select the category that relates to the instrument you are inquiring about.
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Good Questions Deserve Good Answers...
If you have additional questions, please contact our sales staff at...
1-800-872-2263 |
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